This privacy policy will remain in effect until a new policy replaces it. We may update this policy at our discretion, so you should check this page regularly as the terms may change from time to time. The latest version of this policy will be reflected by the "last updated" date indicated at the bottom of the page. Your continued use of the Site and our Services will constitute your acknowledgement of the current version of this Policy and your understanding of the terms of this Policy.

1. What information is collected?

TikVPN respects your privacy and therefore we are committed to not processing any data related to our users' online activities.TikVPN is located in the HongKong and does not require data storage or reporting. We do not collect IP addresses, browsing history, session information, bandwidth used, connection timestamps, network traffic and other similar data.

Personal Information

To use TikVPN Services fully, you will need to create a user account. We collected the following information after registration.
The user's email address and encrypted password. We need your email address to create and manage your account, provide customer service (whether responding to requests or following up on orders), and market products and services that may be of interest to you.

Basic billing information and order history. We collect only basic billing information (e.g., payment amount, currency, payment date) and order history in order to process your order and comply with applicable legal requirements. We also support anonymous payment methods (you can use cryptocurrencies to purchase services). If you make a payment using one of our third party payment service providers, all payment data you provide will be carried with you. To understand the personal information collected and stored by payment service providers, please refer to the respective provider's terms and privacy policy.

Diagnostic Procedure

In order to maintain the perfect quality of our service and provide you with effective support, we have collected diagnostic information and monitored crash reports in our application. The information we collect contains summary performance data, frequency of service usage, failed connection attempts and other similar information. As you may already be aware, data collected for diagnostic purposes do not contain uniquely identifiable information.

The information we collect on our website and apps

The information we collect on our website may include anonymous "traffic data" provided by the host or a provider of similar information (e.g. Google Analytics) that does not personally identify you, but may be useful for marketing purposes or to improve the services we provide. Analysis is the process of collecting, analyzing and reporting aggregate data. This information may include which pages the visitor visits and how long the visitor stays on a particular page. It may also provide information about the browser, network or device used to access our website. To learn more about Google Analytics and how to opt out, visit www.google.com/analytics/learn/privacy.html.

In addition, we may also retain your IP address, computer or other unique identifier of your access device when you visit our website. This helps us diagnose server problems, manage our site or display content according to your preferences.

When you use our applications, we may collect ad identifiers - unique user resettable ad IDs provided by third parties such as Google Play. ad IDs are used for marketing purposes and user analytics and are not associated with a user's personal information. You can reset the identifier or opt out of personalized ads by adjusting the device settings.

Cookies and web beacons

Cookies are small strings of information that are transmitted to your computer for identification purposes and can be used to track your activity on a website, which can help the website understand your preferences and improve your website experience. You can turn off all cookies if you don't want to receive them. you can also have your computer warn you whenever cookies are used. There are also software products available to manage cookies for you, but please note that when you choose to decline cookies, this choice may limit the functionality of the site and you may not be able to access some of its features.

Web beacons are invisible pixel-sized graphic images on web pages, web-based documents or emails. It helps us perform actions such as viewing the URL of the page where the beacon is located and viewing the time of the relevant website, document or email. They can be used to acknowledge receipt and response to our emails, including those you forward to friends and family; they help provide a more personalized online experience.

2. How does our website interact with third party services and content?

We use third party service providers to help with some of the business. These parties will use only the minimum amount of data set forth in Article 1 above for the purposes of their agreements with us. Such service providers are:

1.Marketing service providers - we use them to manage our contacts and automate marketing.

2.Storage ad infrastructure providers and ad service providers - they help us deliver targeted ads to our website visitors.

3.Live chat and support providers - we use them to provide live chat technology and support for our users.

4.Security Service Providers - We work with them to provide improved security and performance.

Some links may take you out of our site and are beyond our control. Please note that these other websites may send their own cookies to users, collect data or request personal information. We urge you to review the equivalent data protection, privacy and cookie policies available on their website. We do not assume any responsibility or liability for the data protection of third party privacy practices in relation to such websites and your use of third party websites is entirely your own responsibility.

3. What information do we share with third parties?

As you may already know, we don't have a lot of information to share. Even then, we will not release your information to others unless ordered to do so by a court of competent jurisdiction. We will not sell or trade your data with anyone.

4. What are your options in terms of how to use the information?

Email - Those who wish to unsubscribe from email will have their address removed within 1-10 days of receiving their opt-out or unsubscribe request by contacting [email protected] or clicking "Unsubscribe" at the bottom. Any letter. If you have multiple email addresses, you will need to opt out for each address in order to remove it from our active database.

Cookies and Web Beacons - Your browser may offer the ability to block or delete device cookies. Please follow the instructions of your personal browser to block and clear cookies.

5. How can I edit or delete your information?

If you want to edit your information or permanently delete your account, can send Email to [email protected].

If you request, we will delete the information specified in Article 1 unless we are required by law to maintain certain personal data, including the following.

If there is an unresolved issue relating to your account, such as an unpaid account or unresolved claim or dispute on your account, we will retain the necessary information about you until the issue is resolved.

If we need to retain information about you because of our legal, tax, audit and accounting obligations, we will retain only the information necessary for the period required by applicable law; and/or,
When necessary for our legitimate business interests (such as fraud prevention) or to maintain the security of our users.

Please keep in mind that one of our most important principles is our no-log policy (see more in our Terms of Service), so we collect only the minimum information about you that is necessary to provide you with our services.

6. What happens if I access the website or your service from my phone, tablet or laptop?

If you are a visitor to our website and not a user of our services, we collect and use information about you in the same manner and for the same purposes as specified in clause 1, notwithstanding the device or application you use. If you are a user of our services and use one or more applications to access our website, regardless of device, application or browser extension, we will collect and use information in the same manner and for the same purposes as in clause 1 above.

7. How do we protect your information?

We have implemented various security measures, including SSL / TLS encryption for data transmission, hashed passwords, firewalls and regular audits. We take all steps reasonably necessary to ensure that your data is handled securely.

When we implement security measures on our website and through our services, you should be aware that it is not always possible to achieve 100% security. Whenever you post information online, there is a risk that third parties may intercept and use that information. While we strive to protect your information and privacy, we cannot guarantee the security of any information you disclose online. By using the Services, you expressly acknowledge and agree that we cannot guarantee the security of any data provided to us or received by us through the Services, and that any general information, other data or information received from you through the Site or our Services is provided through: your own responsibility.

8. How old do I have to be to use the TikVPN service?

TikVPN is not available for users under the age of 18. Such users are expressly prohibited from submitting any of their information to us, as well as from using sections of the website that require registration. If such users submit any information, it will not be collected or retained.

9. What is the applicable governing law?

This Privacy Policy and our privacy practices will be governed solely by the laws of the HongKong. By using our Website or our Services, you hereby irrevocably submit any claim or matter arising under or in connection with the Website or our Services to a competent HongKong court.

10. Who should I contact if I have questions or concerns?

If you have any questions or comments about the TikVPN Service or this Privacy Policy, please send email to [email protected].

11. What is the latest update to this policy?

1 May 2020