TikVPN respects your privacy, therefore we are committed to not process any data related to the online activity of our users. TikVPN is based in the British Virgin Islands, which does not require data storage or reporting. We do not collect IP addresses, browsing history, session information, used bandwidth, connection time stamps, network traffic and other similar data.
To fully use TikVPN Services, you will need to create a user account. We collect the following information provided upon signup:
User’s e-mail address and encrypted password. We need your email address to create and manage your account, to provide customer service, whether it’s responding to a request or following up on an order, and to market products and Services that may be of interest to you.
To maintain a perfect quality of our Services and provide you with efficient support we collect diagnostics information and monitor crash reports on our apps. The information we collect contain aggregated performance data, the frequency of use of our Services, unsuccessful connection attempts and other similar information. As you probably already understood, the data collected for diagnostic purposes does not contain uniquely identifiable information.
The information we collect on our website and apps
The information we collect on our Website may include anonymous “traffic data” provided by the host or similar provider of such information (e. g. Google Analytics) that does not personally identify you but may be helpful for marketing purposes or for improving the Services we offer. Analytics is the process of collecting, analyzing, and reporting aggregate data. This information may include which pages visitors visit and how long visitors may stay on a particular page. It may also provide information about what browser, network, or device is used to visit our Website. To learn more about Google Analytics and how to opt out, please visitwww.google.com/analytics/learn/privacy.html.
In addition, when you visit our Website, we may also retain your IP address, a unique identifier for your computer or other access device. This helps us diagnose problems with our server, to administer our Website, or to display the content according to your preferences.
When you use our app, we may collect advertising identifiers – unique, user-resettable IDs for advertising, provided by third parties (e. g. Google Play). Advertising IDs are used for marketing purposes and user analytics and are not connected to user’s personal information. You can reset your identifier or opt out of personalized ads by adjusting your device settings.
Cookies and web beacons
A cookie is a small string of information that transfers to your computer for identification purposes. Cookies can be used to follow your activity on the Website and that information helps websites to understand your preferences and improve your website experience. You can turn off all cookies in the event you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. There are also software products available that can manage cookies for you. Please be aware, however, that when you choose to reject cookies, this choice may limit the functionality of the Website and you may lose access to some of its features.
A web beacon is an invisible pixel-sized graphic image on a web page, web-based document or e-mail message. It helps us do things like view the URL of the page on which the beacon appears and the time the Website, document or email in question is viewed. They can be used to confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized online experience.
We use third-party service providers to help handle parts of our business. These parties will only use the minimum amount of your data as specified above in Clause 1 for the purpose of carrying out the work as agreed with us. Such service providers are:
Marketing service providers – we use them to manage our contacts and automate our marketing.
Third-party payment providers – they help us to process payments together with our own authorized payment processing companies.
Storage ad infrastructure providers and Ads service providers – they help us to deliver targeted advertising to the Website visitors.
Live chat and support service providers – we use them to provide live chat technology and provide support to our users.
Security service providers – we work with them to provide improved security and performance.
Some links may take you outside of our Website and are beyond our control. Please note that these other sites may send their own cookies to users, collect data, or solicit personal information. We urge you to review the equivalent data protection, privacy, and cookie policies available on their websites. We do not accept any responsibility or liability for the data protection of privacy practices of third parties in relation to such websites and your use of third party websites is entirely at your own responsibility.
As you probably already understood we do not have much information to share. Even so, we do not disclose your information to others, unless we are ordered by a court of competent jurisdiction to do so. We do not sell or trade your data with anyone.
Email – Those who wish to opt-out from receiving emails will have their address removed within 1-10 days of receipt of their request to opt-out or to unsubscribe at [email protected] or by clicking “unsubscribe” at the bottom of any correspondence. If you have multiple email addresses, you will need to opt-out for each address in order to be removed from our active database.
Cookies and web beacons – Your browser may offer the ability to block or delete cookies from your device. Please follow your individual browser’s instructions on how to block and clear cookies.
If you would like to edit your information or permanently delete your account, you can email us at [email protected].
If you request, we will delete your information specified in Clause 1, unless, we are legally required to maintain certain personal data, including situations such as the following:
If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary information about you until the issue is resolved;
Where we are required to retain the information about you for our legal, tax, audit, and accounting obligations, we will retain only the necessary information for the period required by applicable law; and/or,
Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.
Please keep in mind, that one of our most important principals is No-logs Policy (see more in our Terms of Service), therefore we collect only the minimum amount of information about you, which is required to provide you with our Services.
If you are a visitor of our Website, but not a user of our Services, we collect and use information about you in the same way and for the same purposes as specified above in Clause 1 notwithstanding the device or application you use. If you are a user of our Services and access our website using one or more of our applications notwithstanding the device, application, or browser extensions, we collect and use information in the same way and for the same purposes as specified above in Clause 1.
We have implemented various security measures, including SSL/TLS encryption for data transfers, hashed passwords, firewalls, and regular audits. We take all steps reasonably necessary to ensure that your data is treated securely.
While we implement security measures on our Website and through our Services, you should be aware that 100% security is not always possible. Whenever you give out your information online there is a risk that a third party may intercept and use that information. While we strive to protect your information and privacy, we cannot guarantee the security of any information you disclose online. By using the Services, you expressly acknowledge and agree that we cannot guarantee the security of any data provided to or received by us through the Services and that any general information, other data or information received from you through the Website or our Services is provided at your own responsibility.